AI Voice Innovation Portfolio

Overview: VoiceAssist Pro delivers human-grade conversations across digital channels. It understands intent, tracks context, and continuously improves through reinforcement loops.

Key capabilities:

• 98% multilingual speech recognition accuracy
• Context tracking across long-form dialogues
• Drop-in REST/gRPC APIs for CRM, ERP, and CCaaS stacks
• 35+ supported languages (Vietnamese, English, Mandarin, Japanese, and more)
• Real-time sentiment detection to adapt tone
• Configurable persona, voice, and compliance rules

Use cases:

• 24/7 autonomous customer care
• Virtual assistant for healthcare, fintech, public services
• Smart home orchestration and IoT control
• Accessibility companion for people with disabilities

Tech stack:

• Transformer-based multilingual ASR/NLU
• LLM-powered dialogue management
• Low-latency streaming speech recognition
• Cloud-native microservices across AWS & Google Cloud

Status: Live deployment · 500+ enterprise tenants

Overview: SentimentVoice Analytics surfaces emotion, stress, and engagement signals directly from voice patterns. Teams use it to coach agents and predict churn faster.

Key capabilities:

• Detects eight primary emotions plus custom business intents
• Stress and energy scoring for escalation workflows
• Trend dashboards with drill-down heatmaps
• Automated alerts for negative sentiment spikes
• Embedded widgets for Salesforce, HubSpot, Zendesk

Use cases:

• Contact center QA automation
• Survey analytics & CX research
• Mental health triage support
• Sales coaching and enablement

Tech stack:

• Emotion recognition CNN/Transformer ensemble
• Audio embedding + acoustic signal processing
• ML classification pipelines on Apache Beam
• Interactive BI dashboards powered by Apache Superset

Status: Live · 1M+ calls analyzed monthly

Overview: TranscribeAI Enterprise converts hours of speech into structured, searchable documentation with built-in diarization, noise suppression, and compliance guardrails.

Key capabilities:

• Up to 99% accuracy with custom domain vocabularies
• Speaker diarization with automatic labeling
• Batch + streaming processing for long-form audio/video
• Automatic punctuation, case, and templated formatting
• Timestamp injection and subtitle export
• Advanced denoising and gain control for field recordings

Use cases:

• Automated board-meeting and courtroom transcripts
• Captioning for video, webinar, and podcast production
• Medical dictation and compliance archives
• Contact-center knowledge mining
• Assistive captions for hearing-impaired communities

Tech stack:

• End-to-end ASR with hybrid RNN-Transformer layers
• Speaker diarization using x-vector embeddings
• Signal processing toolkit for noise, echo, gain control
• Serverless microservices on Kubernetes

Status: Live · 100K+ hours processed monthly

Overview: VoiceBio Secure leverages biometric voiceprints to deliver seamless identity verification that resists spoofing, deepfakes, and social-engineering attacks.

Key capabilities:

• 99.5% verification accuracy with adaptive thresholds
• Deepfake and replay attack detection
• Active + passive enrollment flows (10–15 seconds)
• Optimized for noisy call centers and PSTN lines
• Encrypted voiceprints stored with HSM-backed keys
• Composable MFA policies via SDK

Use cases:

• Banking IVR authentication
• Enterprise SSO and privileged access
• Voice-gated physical security
• Insurance fraud prevention
• Call-center identity verification

Tech stack:

• Neural voice embedding models (x-vectors, ECAPA-TDNN)
• Anti-spoofing ensembles with liveness detection
• Secure voice templates using homomorphic hashing
• ISO 27001 & SOC 2 aligned operational controls

Status: Live · Protecting 200K+ identities